Support

Answers first.
A human second.

Most issues are a browser permission or an input setting. Check the list — if it's not there, write to support@sownd.tech and a person who built the thing will answer.

No sound, or input not detected

Check the browser has mic/instrument permission (padlock icon → Site settings). On Windows, a silent second input is usually a WASAPI downmix — set your interface recording format to 2 channels in mmsys.cpl.

Latency feels high

Use an interface over Bluetooth or built-in mics — BT adds 100ms+. Chrome/Edge with a small buffer size gives the lowest latency. Close other tabs using audio.

Which browsers work

Chrome, Edge, Firefox and Safari — anything with Web Audio. Chrome-family gets the lowest latency.

Guests vs accounts

You can play as a guest with 11 core tones, no account. An account saves your rig, your tone card and unlocks the shop.

Cancel a subscription

Three clicks, from your rig page. No chat, no email, no retention maze — cancellation is instant and access runs to the end of the paid period.

Refunds

Weekly and yearly plans can be refunded within 14 days if the product did not work for you. See the refund policy for the details.

Still stuck?

Send the browser, the interface and what you expected to hear. We read everything.